About Us

Mission Statement

Ashley & Associates Insurance Agency will be the market leader in the categories in which we compete. We will be partners to our customers, meeting their needs with high quality products and services. Highly trained and committed employees, responsive to our customers needs, will be the cornerstones of our success.

Trusted Choice™ agencies are insurance and financial services firms whose access to multiple companies and commitment to quality service enable us to offer our clients competitive pricing, a broad choice of products and unparalleled advocacy.

We are an Independent Insurance Agent representing many fine companies.

We are also a Trusted Choice Agency.

To market to all of our clients, insurance products that meet their needs provided by quality insurers, with a history of stability and outstanding claims service.
To strive for professional growth of all involved in the agency through continuing education, company seminars, and in house education, to allow us to better serve the agency clients.
To strive to also provide prompt and error-free answers to inquiries from both clients and company underwriting personnel.
To pursue fair and equitable settlement of all claims on behalf of the client and the company.
To operate with concern for the longterm relationships with both our clients and our companies, realizing that without either we cannot survive and grow.
To provide a stable and professional attitude during both hard and soft markets, and to remember that sales made on price alone are most often lost on price alone.
Conduct our business in an ethical manner.
Work with you to identify the insurance and financial services that are right for you, your family or your business and use our access to multiple companies to deliver those product.
To seek increased productivity and growth without compromising our integrity and principles for the sake of the sale, and to continue to serve the client after the sale to assure the long-term relationship. To always put our client's needs ahead of commission considerations.
Help you solve problems related to your coverage or account.
Explain the coverages and options available to you through our agency, at your request.
Return your phone calls and e-mails promptly and respond to your requests in a timely manner.
Provide 24/7 services for our customers, offering any or all of the following: emergency phone numbers, Internet account access, e-mail and call center services.
Use our experience and multiple company relationships to customize your coverage as needed.
Commit our staff to continuing education so they may be more knowledgeable in serving you.
Treat you with respect and courtesy.
Conduct our business in an ethical manner.

We pledge this to you, our clients and ask that you let us know if we fail to meet our commitment, so we may take corrective action.